How to resolve Windows Device Manager Conflict on Palm Centro

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Resolving Windows Device Manager conflicts - Palm Centro
Windows 2000 / XP

• Start Device Manager:
  Click Start > (Settings) Control Panel > (Performance and Maintenance) > System > Hardware > Device Manager.

Windows Vista

• Start Device Manager:
  Click Start > (Settings) Control Panel > (System and Maintenance) > Device Manager.
  If prompted, click Continue.

For detailed instructions, refer to Opening Windows Device Manager.
The following devices are normally installed:
Modems Palm Modem Palm OS Handheld Devices Palm Handheld
If a red X, yellow ! or yellow ? is displayed to the left of a listed device, a conflict is present and the drivers must be updated or reinstalled.
Driver conflicts may also be indicated by a device entry labeled Other Devices or Unknown.
If a conflict is present:

1. Ensure the current Palm Desktop software is installed. Refer to Downloading and installing Palm Desktop / HotSync Manager for additional assistance.
2. Ensure that the device drivers are installed. Refer to Downloading and installing VZAccess Manager - Windows for additional assistance.
   If VZAccess Manager is installed and a driver conflict is still present, continue to step 2.
3. Right-click the device then click Update Driver Software.
   If using Windows 2000 / XP, right-click the device then click Update Driver. If presented, ensure No, not at this time is selected then click Next.
   The device name may differ from the example shown.
   
4. Click Browse my computer for driver software.
   If using Windows 2000 / XP, ensure Install from a list or specific location (Advanced) is selected then click Next.
   
5. Enter C:\Program Files\Verizon Wireless\VZAccess Manager\Drivers\Palm\Module Retargetable Folder into the search window then click Next.
   If using Windows 2000 / XP, ensure that Search for the best driver in these locations and Include this location in the search are selected.
   The driver location can be entered manually or navigated to by clicking Browse.
   
6. Click Close.
   If using Windows 2000 / XP, click Finish.